Air New Zealand continues to adjust its trans-Tasman schedule as a result of the 72-hour pause to quarantine-free travel from Australia announced by the New Zealand Government on Saturday, June 26.
All passenger flights from Australia to New Zealand have been cancelled up until 11:59pm on Tuesday, June 29.
A reduced number of passenger flights will continue to operate to Australia, ensuring customers currently visiting New Zealand from Australia can return home. The airline is seeing a large volume of customers cancelling travel to Australia in the next few days, and due to this reduced demand will be rerouting customers booked to travel from Queenstown, Christchurch or Wellington via Auckland for services across the Tasman.
The cancellation of inbound services to New Zealand from Australia will unfortunately result in the postponement of Air New Zealand’s inaugural Auckland-Cairns and Auckland-Sunshine Coast services, which were due to relaunch from Monday, June 28 and Tuesday, June 29 respectively.
The airline is contacting affected customers with the option to rebook, put their flight into credit, or receive a refund if they purchased a refundable ticket. The customer care teams are fielding a large number of calls and customers are encouraged to hold off calling unless their travel is urgent. Customers can also go online to change their flight to a new date or hold the fare in credit to use at a later date.
Cargo services will continue to operate across the Tasman to keep goods moving between New Zealand and the Australian ports the airline operates to.
Chief customer and sales officer Leanne Geraghty says the airline understands how challenging these disruptions are for customers.
"This is a fluid and uncertain time as Governments on both sides of the Tasman work to keep their communities safe. We feel for all of our customers, many of whom have already been waiting a long time to reunite with family and friends. We appreciate our customers’ understanding and patience as our teams work to ensure they are kept up to date."