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Consultation on Airways’ Service Framework begins

Airways started consultation on the Service Framework which sets out the services it provides, and who pays for them, on Tuesday, May 4.

“The Service Framework was last reviewed in 2012 so a review is needed to ensure it is fit for purpose,” Airways chief executive Graeme Sumner says.

“We want to hear customer, stakeholder and industry views about what role Airways can play in the recovery of the aviation sector and how can we support them. This includes what objectives they think should guide the development of our future commercial framework."

“Airways is particularly interested in hearing whether there is industry support for direct charging to airports for Aerodrome Services rather than airport users which is currently the case," says Airways general manager of customer and regulatory partnerships Katie Bhreatnac.

“This would see contestable services treated differently to statutory monopoly services. Contestable services are purchased by airports to support their business. We want to explore whether it is appropriate for those services to be offered directly to airports on a commercial basis."

Airways is not consulting on operational aspects of our services, or proposing to cease providing any categories of services as part of this process.

“With time and good planning, New Zealand and the aviation sector will bounce back from COVID-19. Airways’ primary focus is on supporting the long-term recovery of New Zealand’s aviation industry and its services to New Zealand by matching our services to the reality of the aviation sector now and into the future while maintaining aviation safety, which is core to our purpose,” says Graeme.

Consultation will close on Wednesday, June 16, and will be followed by a period where cross submissions can be made. The outcomes of the consultation will then inform Airways’ pricing review planned for later this year.

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