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Auckland Airport has landed amongst the highest-ranking airports around the world in this year’s SKYTRAX 2025 Airport Awards for 10-20 million annual passengers, coming in at #4 out of the top 10 list.
The independent SKYTRAX survey ranks global international airports for customer satisfaction including traveller experiences from check-in, arrivals, transfers, shopping, security and immigration through to departure at the gate.
Auckland Airport also ranked #46 for customer satisfaction across all airports globally.
In the Australia/Pacific category Auckland Airport maintained its #3 ranking, and the Te Arikinui Pullman Auckland Airport Hotel ranked #3 for Best Airport Hotel in Australia/Pacific.
This hotel is a joint venture with Tainui Group Holdings and opened in December 2023.
Auckland Airport chief customer officer Scott Tasker says the SKYTRAX ranking in the World Airport Awards is “an awesome accolade for everyone working in our airport ecosystem – the Auckland Airport team, government border agencies, ground handlers, airlines, retail staff and the hundreds of other companies that help support the system to run smoothly”.
“We’re committed to creating an airport that Kiwis are proud of and we’re heartened travellers have recognised the value of the changes we’re delivering,” he says.
“This news comes on top of research findings in 2024 from global insights firm Ipsos that shows 80 per cent of New Zealanders think airports are the best-performing infrastructure in the country.”
Auckland Airport’s runway is the hardest working in New Zealand, supporting more than 400 flight movements per day. Each year there’s $35.1 billion of economic output from international and domestic travel and tourism generated by Auckland Airport aviation connections, and $26 billion in annual trade flowing through the airport.
“Our infrastructure programme is progressing quickly and the improvements are really starting to make a difference to customers. We’ve opened the Transport Hub at the front entrance to the international terminal and we’ve been upgrading wayfinding signage to make it clear to customers where to go.
“MPI have also enabled an express lane at the international terminal, which has helped create efficient processing while maintaining border security. This, along with the uptake in the New Zealand Traveller Declaration has allowed a smoother arrival for customers coming in from international destinations. Aviation Security have been rolling out CT scanners across both terminals, meaning travellers can leave laptops and items in their carry on at the security checkpoint, which has meant shorter queues for customers.
“We’ve also been making improvements at the domestic terminal while we’re building the new integrated terminal. This has included modernised bathroom facilities, new flooring, updated dwell spaces and plenty of seating,” he says.
Skytrax is a United Kingdom–based research consultancy headquartered in London that runs an airline and airport review website as well as taking surveys from international travellers to rate airports, airlines, airline lounges, in-flight entertainment, on-board catering, and several other elements of air travel.
Singapore’s Changi Airport was #1 airport in the world for the 13th time, followed by Doha Hamad.
