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Friday evening’s global Crowdstrike IT outage affected a range of businesses, including banks, supermarkets, airlines, airports and more, and Southern Cross Travel Insurance CEO Jo McCauley the insurance company will be assisting claimants who’s plans were affected by the outage.
“While Southern Cross Travel Insurance’s own operations have not been affected by the Crowdstrike issue, unfortunately some of our customers are experiencing delays and disruption as a result.
“We advise customers to contact their airline or travel agent to make alternative arrangements which may take some time. We encourage people to be kind and patient as everyone works on a solution,” she said on Saturday.
“We will be covering claimable losses caused by this event, provided all other conditions and criteria for cover are met (and subject to any limits, sub-limits and/or any exclusions applying) and advise customers to keep all receipts they may have to make it easier to process a claim.
“Our thoughts are with any traveller affected by the disruption and we’re hopeful things get back on track as soon as possible.”
More details are available here.
