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Auckland Airport advice for travellers at Alert Level 4

Auckland’s move into Alert Level 4 for a period of seven days will mean a number of changes for travellers at Auckland Airport.

As an essential service Auckland Airport remains operational but for 48 hours from 11:59, Tuesday, August 17, domestic travel to and from Auckland has been restricted to those needing to get home or travelling for other essential purposes.

Beyond this 48-hour period flights will be restricted to those undertaking Alert Level 4 services and to transport freight (or for other permitted reasons).

International flights for arrivals into MIQ and from Rarotonga will still be operating. Flight schedules may be impacted by the alert level change so travellers should contact their airline directly if they have any questions or concerns.

Access to the domestic and international terminals will only be open to passengers travelling that day. With only essential items available for purchase in the terminals and inflight food and beverage suspended on domestic flights, travellers need to come prepared for the trip ahead.

Auckland Airport’s tips for travellers include:

  • Terminal entry has been restricted to allow for separate entry and exit doors. Only passengers can come into the terminal. Be prepared to have your travel itinerary and other documents checked at the door, and you may be asked about your reason for travel. If you’re unable to catch your flight without assistance, one support person will be able to enter the terminal building with you.
  • There might be extra wait time inside the terminal. The team at Auckland Airport are going to need to carefully manage your journey through the terminal to ensure everyone can keep a safe space between them and their fellow passengers. This might mean some additional time spent waiting to be processed. Please be patient.
  • Stay safe and leave space. The team have got lots of reminders in place to maintain physical distancing, but we need everyone to play their part to reduce the risk of COVID-19.
  • Scan with your COVID-19 Tracer app and make sure Bluetooth is on or keep a notebook record of your visit to the terminal.
  • You’ll need to wear a mask on your flight and public transport to and from the airport, and we’re asking people wear masks when they are inside the terminal.
  • Please use the hand sanitiser stations around the terminal, the disposable wipe stations you will find at trolley stands, and bins for the disposal of face masks available throughout the terminal.
  • Food and beverage options will be very limited within the terminals so please bring any travel necessities with you.

All car parks, including Park & Ride, and pick up / drop off areas will remain open. Contactless PayWave is an option on entry and exit for those preferring not to use the car park payment machines. People with parking bookings for the next couple of days will be contacted directly by Auckland Airport with details for how to make arrangements to cancel or reschedule those bookings. Valet Parking operations will be open for returning customers only.

Public transport, rideshare and taxis will still be available. The interterminal bus will operate until Thursday evening at which point the service will be reviewed.

SkyBus will be suspending services until further notice at the completion of the last service at 22.15 Thursday, August 19, from the airport.

For more advice on the current alert levels, please go to the Government’s COVID-19 website.

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