Air New Zealand has once again won an award for being the best of the best.
AirlineRatings.com, the world’s only safety and product rating website has announced Air New Zealand as its Airline of the Year for 2020.
Air New Zealand is being honored for the sixth time for its record-breaking performance, multi award winning in-flight innovations, operational safety, environmental leadership and motivation of its staff. These factors have stamped the airline as a clear industry leader.
The AirlineRatings.com Airline Excellence Awards, judged by seven editors with more than 200 years’ industry experience, combine major safety and government audits, with 12 key criteria that include: fleet age, passenger reviews, profitability, investment rating, product offerings, and staff relations.
"In our analysis Air New Zealand came out number one in most of our audit criteria, which is an outstanding performance when it is up against carriers with more resources and scale,” says AirlineRatings.com editor-in-chief Geoffrey Thomas.
"Air New Zealand’s commitment to excellence in all facets of its business starts at the top with outstanding governance and one of the best executive teams in aviation through to a workforce that is delivering consistently to the airline’s strategy and customer promise," says Geoffrey.
Air New Zealand acting chief executive officer Jeff McDowell says winning the award for a record sixth time is a testament to the efforts of the airline’s 12,500 staff who are focused on delivering a world class uniquely Kiwi experience to its customers every day.
Air New Zealand also won Best Premium Economy, while Singapore Airlines won Best First Class and Qatar Airways Best Catering and Best Business Class.
Winners:
Airline of the Year – Air New Zealand
Best Premium Economy – Air New Zealand
Best First Class – Singapore Airlines
Best Catering – Qatar Airways
Best Business Class – Qatar Airways
Best Domestic Airline Service – Qantas
Best Lounges – Qantas
Best Cabin Crew – Virgin Australia
Best Economy Class – Virgin Australia
Best In-Flight Entertainment – Emirates
Most Improved Airline – Cebu Pacific
Best Ultra-Low Cost Airline – VietJet Air
Excellence in Long Haul travel – Delta Air Lines (Americas), Lufthansa (Europe), Emirates (Middle-East/Africa) Cathay Pacific Airways (Asia)
Best Low-Cost Airline – JetBlue (Americas), Wizz (Europe) Air Arabia, (Middle-East Africa) and AirAsia / AirAsia X (Asia/Pacific).
Top 20 Airlines:
Air New Zealand
Singapore Airlines
All Nippon Airways
Qantas
Cathay Pacific
Emirates
Virgin Atlantic
EVA Air
Qatar Airways
Virgin Australia
Lufthansa
Finnair
Japan Airlines
KLM
Korean Airlines
Hawaiian Airlines
British Airways
Alaska Airlines
Delta Air Lines
Etihad Airways
