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Air New Zealand is rolling out new self-service check-in kiosks across domestic airports, following a trial that significantly reduced processing times and improved passenger flow.
The rollout began last week at Auckland Domestic Airport and is expected to extend to all New Zealand ports by the end of July.
Faster passenger processing
The airline says the new kiosks have reduced average check-in time from more than two minutes to 37 seconds, with the fastest transaction recorded at 18 seconds.
During the trial period, four kiosks processed more than 30,000 customer journeys.
The system has also improved efficiency for group travel, with large groups able to complete check-in substantially faster than under previous systems.
Supporting airport experience
The kiosks, developed in-house, use touchscreen interfaces and built-in passport scanning technology to streamline the check-in process.
Air New Zealand chief customer and digital officer Jeremy O’Brien says the focus has been on improving ease of travel.
“The purpose of our research and development team is to make travel easy and frictionless,” Jeremy says.
Wider implications for travel
The rollout reflects a broader shift towards self-service technology in airports, aimed at improving passenger flow and reducing congestion during peak periods.
Airlines and airports are increasingly investing in automation to support growing passenger volumes while maintaining service levels.
The new kiosks are also expected to reduce operating costs, with each unit costing significantly less than previous systems and lowering ongoing maintenance requirements.
