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The latest report on employment conditions in the hospitality and tourism industry reveals a mixed picture of progress and areas for improvement.
While the sector has made strides in improving turnover rates, employee satisfaction, and training opportunities, challenges remain in key areas such as bullying, burnout, and pay equity.
The report highlights significant progress across the industry. Turnover rates have decreased, job satisfaction has risen, and training opportunities have improved markedly. Encouragingly, the vast majority of employees feel confident in their skills and report being treated with respect by their managers, reflecting the strides employers have made in creating better workplace environments.
However, persistent issues like unchanged bullying rates, pay disparities, and inconsistent access to rest breaks and sick leave highlight areas where further focus is required.
Restaurant Association CEO Marisa Bidois welcomed the report, emphasising the importance of this data for driving meaningful change.
“This report provides a valuable snapshot of where the industry is thriving and where more work is needed. The progress in turnover and satisfaction is encouraging, and it’s a testament to the commitment of employers across the sector,” says Marisa.
“At the same time, the findings show that certain groups and areas of the industry require specific attention, and we are committed to addressing these challenges.”
The Restaurant Association is focused on using these insights to advocate for and support industry-wide improvements.
“This kind of data helps us understand the complexities of the industry and gives us a clear brief for action,” she says.
“We look forward to working with MBIE and other stakeholders to ensure that we build a more inclusive, sustainable, and resilient sector.”
