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Air New Zealand chief operating officer, Alex Marren, says the airline has been working hard to ensure a seamless journey for customers over the busy holiday season.
“Ensuring a smooth travel experience for our customers in the days leading up to Christmas requires a coordinated effort across all our teams, from flight planners to airport staff, pilots, and cabin crew – remarkably this means that nearly 1200 tasks such as loading bags, monitoring weather, and ensuring the weight and balance of the aircraft. Up to 40 people across the airline come together on any given flight to do this and ensure that we deliver our customers to their destinations safely and on-time.”
The airline’s busiest day of the year will be Friday, December 22, with nearly 50,000 people planning to take off to destinations across Aotearoa and overseas. The busiest route domestically is Auckland to Christchurch, with Wellington and Queenstown following close behind.
One million customers will be travelling across Aotearoa this summer, from Invercargill to Kerikeri. Australian cities continue to be the most popular destinations for Kiwi customers visiting friends and family with 350,000 customers booked to travel to Melbourne, Sydney and Brisbane over the holiday period and 330,000 customers are set to take off to destinations around the remainder of the international network.
Alex says Air New Zealand is well equipped to handle the Christmas rush but urges customers to plan ahead to ensure smooth and uneventful travel through the airport.
“It’s such a special time of year, so we are thrilled to be connecting customers with each other and the world, helping people get where they need to be and reunite with their whānau.
“From our frontline airport teams and holiday hosts, to our crews on board to our behind the scenes engineering, baggage loaders, ops planners, supply chain and many others, our teams are doing everything they can to get you to your destination. We know that travelling can be stressful for many people, so we want to remind customers to give themselves plenty of time for check in and getting through airport security.”
Domestic travellers should plan to be at the departure gate 30 minutes before their flight’s departure, while international customers should arrive at their departure gate 45 minutes before departure. Some gates might be further than customers realise however the Air New Zealand Airport team is available to help.
Air New Zealand reminds customers to check their ticket for information on their baggage allowance and travellers with pets, oversized bags, or requiring special assistance are asked to allow more time for the check in process.
Customers are also encouraged to take out travel insurance, so they’re covered in any unexpected situation and to sign up for Air New Zealand’s Travel Alerts in case we need to contact them in the event of travel disruption.
Air New Zealand’s tips on how to prepare for travel this holiday season can be found here.
“We look forward to serving you this season and wishing you happy holidays from all our Air New Zealand whānau to yours.”
