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New Zealand travellers are continuing to book overseas trips despite global uncertainty, with new data showing increasing reliance on travel agents to manage disruption and complexity.
Insights from the Travel Agents’ Association of New Zealand indicate demand remains resilient, even as geopolitical tensions influence travel decisions.
Demand holds despite disruption
A recent TAANZ member survey found just 3 per cent of bookings made through accredited agents were cancelled, with 61 per cent of impacted trips successfully rerouted.
TAANZ chief executive Julie White says the results highlight the role of agents in maintaining traveller confidence.
“Despite ongoing geopolitical uncertainty, Kiwis still want to travel but they are recognising that they need an expert on their side,” Julie says.
Shift in travel patterns
The survey shows 82 per cent of travellers are avoiding routes through the Middle East, prompting a shift towards alternative destinations and routings.
Julie says agents are helping travellers navigate reduced flight availability and identify viable options.
“For instance, Singapore Airlines have increased flights into New Zealand and Australia, giving greater connection into Asia and further into Europe,” she says.
Short-haul and regional travel continues to perform strongly, with Australia and Asia remaining popular choices for Kiwi travellers.
There are also signs of increased interest in cruise holidays departing from ports such as Sydney and Singapore, reflecting demand for more controlled, all-inclusive travel options.
Pressure on the trade
The findings highlight growing pressure on travel agents, with 38 per cent reporting a significant increase in workload as they manage rebookings, enquiries and real-time updates.
“Travel agents are on the frontline, supporting customers… and ensuring travellers can continue their journeys with confidence,” Julie says.
Tourism sector implications
The data points to a travel market that remains active but increasingly shaped by risk management and changing global conditions.
TAANZ says the results reinforce the ongoing importance of professional travel advice, particularly as travellers seek flexibility and certainty when planning international trips.
