Held at The Cordis, Auckland, Hot Water Beach TOP 10 Holiday Park came out as winners in customer service excellence at the Westpac New Zealand Franchise Awards 2023 – Excellence in Customer Engagement.
The event celebrates franchisees who exhibit unwavering commitment to their customers, setting the gold standard in customer service, and is true of the Holiday Park’s dedication.
Hot Water Beach TOP 10 Holiday Park co-owner Sheree Webster says ”Grant and I are thrilled to have won the Westpac New Zealand Franchise Awards 2023 Excellence in Customer Engagement. Nothing can make us prouder of our team after nearly 4 years now of covid, weather events and infrastructure failures to have them recognised for their incredible commitment to their roles and to the public that they engage with every single day. “
“The majority of our customers are international and to be able to be at the face of their first interaction with New Zealand and New Zealanders makes us so proud that it creates a fantastic experience for both them and largely goes towards the wonderful working culture that our team had built.”
The win at the Westpac New Zealand Franchise Awards is the second for Hot Water Beach TOP 10 Holiday Park in 2023, following their triumph at the Hospitality New Zealand Awards for Excellence as the Best Mid-Scale Accommodation. This double win only highlights the Holiday Park’s commitment to excellence in the hospitality sector.
