Throughout the trials, the airline tested a range of things from trolley signage on Koru Hour flights, Grab & Go snack boxes in its lounges, and plenty of new food offerings. Across the six-week trial, tests were run across 100 flights, involving more than 7000 customers.
An array of snack products from New Zealand including popcorn, crisps, muesli bars and chocolate will be rotated on a monthly basis, but never fear, the famous inflight cookie and Air New Zealand lollies are here to stay.
Air New Zealand general manager customer Leeanne Langridge says the new inflight offering will give customers the variety they've been looking for.
"It was fantastic to see Aotearoa get behind the food trials and eagerly debate what they'd like to see onboard. We heard from passionate cookie and corn chip enthusiasts, along with others who believe variety is the spice of life.
"What we learnt throughout the trials was that our customers value variety and change throughout the day. Going forward, we're going to be more time specific with what's on offer – from danishes in the morning to antipasto in the evening – because we know a cookie at 6.00am isn't for everyone.
"Having options for different dietary requirements is also a big trend so we've added more gluten free options.
"On our shorter sectors, customers told us our food and beverage service felt rushed, so we've simplified our menu by removing tea and coffee on Koru Hour flights under 50 minutes."
For those who put their money on ice cream, champagne and croissants, customers should keep an eye out for frequent surprise and delight flights hitting the skies as we work with innovative New Zealand companies to showcase products.
"We're keen to showcase the best of what Aotearoa has to offer so we'll be inviting local producers to get in touch if they've got a product they think our customers will love."
